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PrecisionAlarms.co.uk - Terms & Conditions

 

Delivery

  • We aim to deliver in 1-3 working days (UK orders made before 3pm). If stock is not available we will contact you as soon as possible.
  • Please note goods MUST be signed for and we will only deliver credit card orders to the cardholders address.
  • "Next Day Delivery" is a service provided by our carriers and we cannot be held liable if an order does not arrive on the next business day after sending.
  • Orders received before 3pm will usually be shipped the same day, for orders placed after 3pm we will ship the order the next day.
  • Claims for shortages or damage to the goods in transit must be notified in writing to the company within 3 days of receipt.
  • If you are not in the UK you may have to pay taxes and/or duty on imported goods.
  • If any product develops a fault within the guarantee period we will repair free of charge or, replace at our discretion.
  • Goods are not supplied on a trial basis or on a 'use or return' basis - other than where covered by your Right to Cancel.

Pricing and Contract

  • Neither the receipt of your order by us nor the receipt of our confirmation of order by you constitutes the acceptance of an order or confirmation of an offer to sell.
  • We reserve the right to limit the order quantity of any item and will notify you as soon as possible of any such action.
  • We reserve the right not to do business with any individual or company at our absolute discretion.
  • Subject to the other terms and conditions any order shall only be deemed to have been accepted when we have expressly confirmed that we have accepted your order and have sent the goods to you.
  • Price and availability information is subject to change without notice.
  • All prices include VAT at 20% unless stated otherwise

Return of faulty goods

  • If any product develops a fault within the guarantee period we will repair free of charge or, replace at our discretion.
  • A returns authorisation number must be obtained before returning any goods.
  • The goods must be returned to the address given on issue of the returns authorisation number.
  • Goods must be returned at your own cost and risk, for your own protection please insure the goods and ensure a signature is obtained for the goods on arrival at our premises.
  • During the period prior to official receipt by us of the goods being returned, the customer must look after the goods and ensure they are insured at their own cost.
  • If when an item is tested no fault is found we may ask for a contribution towards the cost to return the item.

Right To Cancel

  • You have 7 days to cancel the order from the day after that on which you received the goods.
  • You must inform us of you wish to cancel in writing by recorded mail or by fax or Email.
  • A returns authorisation number must be obtained before returning the goods.
  • The goods must be returned to the address given on issue of the returns authorisation number.
  • If the goods are not complete, new and unused then a fee may apply dependant upon any damage or loss to product or packaging.
  • Goods must be returned at your own cost and risk, please insure the goods and ensure a signature is obtained for the goods on arrival at our premises.
  • During the period prior to official receipt by us of the goods being returned, the customer must look after the goods and ensure they are insured at their own cost.
  • You may not cancel your order if any software supplied with the product or as the product has been unsealed.
  • Refunds will be made within 30 days to the original credit/charge/debit card the goods were purchased on or in the case of a cheque payment a cheque written to the original person/company who issued the original cheque as applicable. Outgoing delivery charges will be deducted from the amount refunded.

This does not affect your statutory rights.

Complaints
In the event of you having a complaint or problem with any aspect of our service or the products we offer. We take all complaints extremely seriously and we will try to rectify any problem quickly and effectively.

We always welcome and encourage feedback from our customers as we always look at ways to improve and enhance our service.

 
 
 
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